Privacy Policy

Privacy Policy – A Grade Stone (SONA Endeavor Pty Ltd)

Last Updated: August 2025

Registered Company: SONA Endeavor Pty Ltd

Trading As: A Grade Stone

ABN: 80 658 916 155

Business Address: 23–27 Rodeo Drive, Dandenong South, VIC 3175

Email: [email protected]

Website: www.agradestone.com.au

Introduction

At A Grade Stone, we are committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, purchase products, or engage with our services.

By using our website or interacting with us, you consent to the practices described in this policy.

What Information We Collect

We may collect the following types of information:

Personal Information

Name
Email address
Phone number
Billing and delivery addresses
Payment details (processed securely via third-party gateways)
Business details (for trade or wholesale accounts)

Non-Personal Information

IP address
Browser type
Device information
Website usage data (via Google Analytics, Facebook Pixel, etc.)

This data helps us improve our website performance, customer experience, and marketing effectiveness.

How We Collect Information

We collect information when you:

Browse our website or interact with content
Submit an enquiry form
Subscribe to our newsletter
Make a purchase online or in-store
Contact us via phone, email, WhatsApp, or social media
Use our quote or appointment booking forms

Why We Collect Your Data

We collect your personal data to:

Fulfil orders and deliver products
Provide customer service and respond to enquiries
Process payments and issue invoices
Send order updates and promotional offers
Improve our products, services, and website
Comply with Australian legal obligations (e.g., tax records, consumer rights)

Sharing of Information

We may share your data with trusted third parties to support our business operations, such as:

Payment processors (e.g., Stripe, Square)
Delivery and logistics providers
Marketing platforms (e.g., Meta Ads, Google Ads)
Website developers, CRM, or IT providers (under confidentiality agreements)
Legal or government authorities, when required by law

We will never sell, rent, or trade your personal information to unauthorised third parties.

Cookies and Tracking Tools

Our website uses cookies and tracking pixels (such as Google Analytics and Facebook Pixel) to understand how visitors interact with our site.

Cookies help us:

Remember your preferences
Analyse website traffic and performance
Serve relevant ads and promotions
You can adjust your browser settings to refuse cookies or notify you when they are used.

Data Storage & Security

We take all reasonable steps to secure your data using:
Secure hosting and SSL encryption
Restricted staff access
Trusted third-party software with strong security protocols

However, no system is 100% secure. We encourage customers to take precautions when sharing personal data online.

Access, Updates & Opt-Out

You may request to:

Access the personal information we hold about you
Correct or update your details
Unsubscribe from our marketing emails

To do this, please contact us at [email protected]

We will respond to all privacy-related requests within a reasonable timeframe, in line with Australian law.

Links to External Sites

Our website may contain links to third-party websites or social media platforms (e.g., Instagram, Facebook, WhatsApp). We are not responsible for the privacy practices or content on those sites.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with a new “Last Updated” date. We recommend reviewing this policy periodically.

Contact Us

If you have any questions about our Privacy Policy or how your data is handled, please contact:

A Grade Stone (SONA Endeavor Pty Ltd)

23–27 Rodeo Drive, Dandenong South VIC 3175